Frustration

I am having to rollover a beneficiary 401K to an IRA.  At least I think that is what I am doing! I have an accountant who has taken care of things like this for me since 1998, but State Farm has decided to make things difficult.

Suddenly the paperwork is not enough. They sent me a vague letter saying I needed to call them, but when I did, the woman wasn't really sure why I was calling. Since I didn't know either, it was a problem. I took the letter to my accountant, but State Farm would not allow her to speak on my behalf.

Armed with information she gave me, I called them back.

Now every time I call I have to go through a text message to prove I am who I am because I have never been able to get their pin number to work on my online account. And every time I called today I got a different person who had a different problem with what was going on. I ended up calling back and forth between my accountant and State Farm's benefits people for first one thing and then another. 

I was finally able to give them the name of the process that satisfied them, the account number for the new IRA, the name of the new company and a name to put on the check they insist must be sent straight to me. But . . . the name of the new company was too long! It would not fit on their check! I asked couldn't they just abbreviate the less important words? Couldn't they just use the name of the company, Putman Fiduciary Trust Company? Couldn't they look at the detailed paperwork that company had sent them to facilitate all of this to begin with? Nope! They needed me to call back with a shorter name that would fit on their check!

I called around and had a name for them, but when I called back I had used up my day's worth of allotted texts for my pin number and they could not accept my call! A woman offered to help me update my pin, which I have been unable to make work for years. She said it was simple. Forty minutes later she gave up too and decided she would pass me on to a 401K representative. (I might mention here that during the course of the morning I had been shuffled from one kind of representative to another, each one ostensibly the ONLY one who could help me. In between I was placed on very long holds waiting for my call to be the next one in line.)

All I needed to do was give him the short name they could type on the check they were going to send me, but he can't do that for 24 hours since I used up all the text messages they allowed.

Tomorrow at 12:35 PM I am hoping to call back, get the right representative, and have them type Putman Investments on a check that will be mailed to me. It sounds simple, but I have nearly four hours of phone calls that say it won't be that easy.